Welcome to the EITA Help Desk

We are here to help you on weekdays from 8am – 4pm and will be happy to assist you in finding the information you need to successfully navigate our courses and online learning objects in a timely manner. Before submitting a question please take a moment to check out our knowledgebase of frequently asked questions, or use the search feature, to see if your issue(s) is listed. If your issue is not listed, please submit your question through our Help Desk system. If you do not receive a reply within 24 hours from submitting your ticket (other than on weekends), please create a new ticket and let us know.

Featured Knowledge Base Articles

Courses

How to register for a course?

To register for a course, go to the EITA Portal and click on the Professional Development tab. Scroll down to find the course you are interested in ...

Unable to see content/Update Adobe

If you are unable to see the presentation or content you are trying to view, please make sure the browser you are using is up to date, and you are ...

Unable to hear content

If you are unable to hear the content within the presentation you are trying to view, please check the volume on the presentation and your computer ...

Completion boxes are not checking off

If a presentation is not checking off as complete, please make sure you viewed everything within the presentation. There are activities and questions ...

Why isn’t my grade 100% when I completed everything and passed?

Completion of our online learning objects is not based on a specific grade you receive. We base completion off of the actual completion of the ...

How do I reset my username and/or password?

If you are having problems with your username or password, please do not create a new account. Click on the forgotten username or password link on ...

Welcome to the EITA Help Desk

Featured Knowledge Base Articles

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