Welcome to the EITA Help Desk

Happy Holidays! The Help Desk will be closed from December 24, 2025 - January 5, 2026. We look forward to helping you in the new year!

The Help Desk is normally open weekdays from 8:00 am until 4:00 pm. We will respond to your message as soon as possible during business hours.

Featured Knowledge Base Articles

Courses

Where is my official certificate?

Learners who complete a pre-registration course will be awarded Act 48 credits at the end of each quarter. Official training certificates are found ...

Why isn’t my grade 100% when I completed everything and passed?

Completion of our online learning objects is not based on a specific grade you receive. We base completion off of the actual completion of the ...

Completion boxes are not checking off

If a presentation is not checking off as complete, please make sure you viewed everything within the presentation. There are activities and questions ...

Unable to hear content

If you are unable to hear the content within the presentation you are trying to view, please check the volume on the presentation and your computer ...

Unable to see content/Update Adobe

If you are unable to see the presentation or content you are trying to view, please make sure the browser you are using is up to date, and you are ...

How do I reset my username and/or password?

If you are having problems with your username or password, please do not create a new account. Click on the forgotten username or password link on ...

Welcome to the EITA Help Desk

Featured Knowledge Base Articles

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